I have to cancel my Rogers account because I’m moving right? And the last time I did this, the guy who handled my call went on and on about the options I had for maintaining my phone number and bla bla bla and asked why I was trying to cancel my account and did you know you’re basically cancelling your contract with Rogers THERE WILL BE A FEE and
This woman? Was like, OK, would you like to transfer your account to anybody else? No? All right, give me a sec *CANCELS ACCOUNT* OK here’s when your last bill will be.
Why can’t all customer service reps just keep things drama-free like that?
They are trained to try and keep you. Sounds like the woman you got said fuck you to training ;)
I called Time Warner to cancel the phone part of my package and the woman I got spent 15 minutes trying to convince me not to. She offered to make it less expensive for 6 moinths 8 times. And I had to keep saying: we do not use the phone. ever. It’s not even connected to the router. Jesus, turn it off.